Pita Pit Rewards Club Terms & Conditions

These Terms and Conditions, together with the Pita Pit Rewards Club Privacy Policy ("Privacy Policy") apply to your Pita Pit Rewards Club ("Rewards Club") and govern the relationship between Pita Pit UK Limited, a company incorporated in England with company number 08423830 whose registered office is at Suite B, 22nd Floor, Piccadilly Plaza, Manchester, M1 4BT("Pita Pit", "we" or "us") and you in respect of your Membership. Use by you of your Pita Pit Rewards Club Card ("Card") will constitute acceptance by you of this Agreement. This Agreement overrides any statements on your Card if they are different. You must therefore read it carefully. Please print a copy of this Agreement for your records. If there is anything you do not understand, please email us at hello@pitapituk.com or write to us at Pita Pit, Suite B, 22nd Floor, Piccadilly Plaza, Manchester, M1 4BT.


Becoming a Member

Your Membership enables you to earn points and to redeem those points on certain purchases in participating Pita Pit outlets ("Points"). You can become a Member by obtaining a card free of charge at any participating Pita Pit outlet in the UK.

Your Membership can only be registered in the name of an individual and only one Membership may be registered in the name of each individual.


You can use your Card at any participating Pita Pit outlet in the UK. To see a list of participating stores, please visit our website.

Using Your Membership


Earning & Redeeming Points

Points can only be earned at the time of purchase and only if the Card is presented at the time of payment.

You will earn five Points for each complete pound spent.

The Card cannot be used in conjunction with any other discount or privilege card whether issued by us or by any third party.

Points have no cash value. Redeemed points cannot be used again. Points can only be earned, held and redeemed as set out in this Agreement. Any Points obtained or used otherwise than in accordance with this Agreement will be invalid and cannot be redeemed.

Points are personal to the individual Member and cannot be pooled with Points earned by another Member and redeemed together.

Your card is not a credit card, charge card or debit card.

You cannot transfer your Card or any stored Points on it to any other person. Please note that your Card is issued by, and remains the property at all times of, Pita Pit UK Limited.

In order to redeem Points you may present your Card at the point of purchase and state that you would like to redeem your Points. You may only redeem Points against purchases made in participating Pita Pit outlets in the UK. Each Point has a value of one penny when redeemed against a purchase. You may make part payment for a purchase using redeemed Points. Points cannot be earned to the extent that a purchase is made with redeemed Points. 


Expiry & Cancellation

Your Membership does not have an expiry date. However, your Points are only valid so long as you have used your Card to earn and/or redeem Points in the past 12 months. If your Membership has not been used in this way for 12 consecutive months we reserve the right to remove Points from the balance on your Card (as applicable).

Expired Points cannot be transferred to a new Card or redeemed or reinstated.

You have the right to cancel your Card at any time by returning it to a participating Pita Pit location in the UK. If you wish to cancel your Membership altogether, please email us at hello@pitapituk.com or attend at any participating Pita Pit outlet in the UK. If you cancel your Membership, you will lose the right to redeem all Points that are unused at the time of cancellation.

We may, on notifying you, forfeit all accrued Points, and/or suspend your right to collect and/or redeem Points if you are in breach of this Agreement, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us, your Card, or if you supply false or misleading information to us.


If you need to change any of the details you provided when you registered your Card, please email us at hello@pitapituk.com or attend at any participating Pita Pit outlet in the UK.

Changes To Your Details


Loss, Theft, Damage

You should immediately report any loss or theft of your Card or any fraudulent or unauthorized use of your Membership to us by email at hello@pitapituk.com or attend at any participating Pita Pit outlet in the UK.

If your Card is damaged or stolen or someone makes unauthorized use of your Membership we may, at our sole discretion, replace your Card and/or transfer any Points stored on your Card to a replacement Card and/or re-credit any Points redeemed without your consent. Circumstances in which we may determine, in our sole discretion, that we will not replace your Card and/or transfer and/or re-credit Points include where we reasonably believe that the notified incident has been caused by your breach of this Agreement or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct in relation to your Membership.

If we agree to replace your Card, please attend at any participating Pita Pit outlet in the UK. We reserve the right to charge a replacement Card fee for each replacement Card in the event that you are issued with more than 1 replacement Card within any 6 month period.

If we agree to re-credit any Points redeemed without your consent, we will aim to issue you a new card within 5 working days and re-credit points onto that replacement card.


Complaints regarding any element of your Membership should be sent by email to hello@pitapituk.com. 

Complaints procedure


Compensation

Points earned through using your Membership are not covered by any compensation scheme.


Customer Services

If you need assistance or if you have any enquiry relating to your Membership, you can email us at hello@pitapituk.com or speak to a Pita Pit Team Member in-store.


Data protection and privacy

While registering to become a Member, you will be asked to provide certain personal information, including your name, postcode and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorized access, loss, disclosure or destruction.

The Privacy Policy will apply whenever you provide us with personal information.


Liability of Pita Pit

Pita Pit shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.


Your rights as a consumer

As a consumer you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in this Agreement will affect these legal rights.


Variation

We reserve the right to amend or waive any provision of this Agreement from time to time and at any time, or to terminate the Pita Pit Rewards Club (and therefore your Membership) on reasonable notice. You should check this page of the Website from time to time to take note of any changes we make, as they are binding on you from the date that we make them.


Assignment

We may transfer the benefit of this Agreement to any other company in the same group of companies as Pita Pit. If we assign the benefit of this Agreement, your rights will not be affected.


Governing law

This Agreement is governed by English law.